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Air Canada has great service
Seriously you must be losing ur mind. For a number of times now Air Canada has over booked their flights and left me and my family stranded. They just quoted me " Unless you pay in advance for ur seat u r never promised to have a flight". This is ridiculous as it causes many complications for family travel plans and proves once again they r thieves for robbing people. West Jet gives you a seat and u have an option to change upon booking "duh". When u book a damn flight it means you want to fly. It do not mean put me on stand by. RIDICULOUS is the only word to descibe Air Canada other than maybe selfish theives.
Cheap air tickets.
I have officially made a decision that the only power I may have is my own power. So air Canada, I am withdrawing my over $10000 per year that my family invests in you. The final straw was another botched trip on your behalf that impacted my long awaited holiday and time with my family. I run my own business, work hard and do my best to please the people who ALLOW me to provide them service. I feel like people have a choice and when they choose me then I want to give them all that I have.
So, emailing itinerary changes last minute is not acceptable. Especially when I am traveling with small children.
Losing bags and making me feel as though I am at fault when the belt is broken, there are no bags brought from my flight at all (another couple verified they did not receive bags either) and I have customs to clear with two children who have already flown 6 1/2 hours due to being redirected across the country due to a last minute itinerary change. Really?
Then no baggage. Had to call three times (still don't have it), gave me a file number (oh, called a second time and then they don't have it), would not provide reimbursement for me to purchase clothes for myself and two children because I only had two bags. Did you all know that if you are a considerate packer that you do not get reimbursement.
Lets add another 45 minute delayed flight to that.
There are two main airlines out of where I am from. I am a fool for not going through Air North which is a company who has never done any of these things and are always enjoyable to travel with. I have learned my lesson, air canada is not worth traveling with. If you think of the purpose of flying, it provides the exact opposite service of what a person would want. Come up with whatever wonderful things you need to offer but if you have no people skills to offer, then forget it . Attitude is a key to a successful business and I will ensure I share my story (sorry stories as they are frequently difficult) to encourage other people to not share their over $10000 a year like my family with air canada. There is competition out there and don't forget it.